Working Up

by Dwayne Phillips

I like to improve. I find most persons like to improve. Let’s do better with less effort and less time. Pretty good goal, but how do we reach that without stomping on persons?

Process improvement. I like that. Lots of persons I know dislike it. Why? Don’t we all want to do more and better with less effort and time leaving us with more time and energy for other things?

I find that those persons who dislike improvement do so because they have been trampled in prior improvement efforts. Try these questions:

• What did we do then?
• What have we learned?
• What do we do now?

Try to ask in that order.