Working Up

by Dwayne Phillips We do everything according to our documented documents—except when we don’t. Mr. Zuckerburg at Meta has created a superintelligence group to do something wonderful in AI. He is using the tried-and-true documented management practice of the skunk works. The skunk works is a special place where you put some really smart folks […]

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by Dwayne Phillips Two fundamental tasks most of us should attempt everyday. Perhaps you manage work in your profession. Much of what I write is pointed towards us managers of work. I also point towards us leaders of people. Manage and lead. Fundamentals. Two basic tasks of managers and leaders are observing and noticing. Two […]

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by Dwayne Phillips Replace people with AI? Cut human jobs? Deciders at companies are deciding these things. It is unfortunate, but deciders at companies have a history of choosing poorly. Replace people and their jobs with AI. Think of the benefits. Save money. Better the bottom line. And remove some of those pesky people whose […]

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by Dwayne Phillips Ever notice how some people speak software during meetings? Are they afraid? Where is their confidence? I don’t hear well. Too many years in noisy equipment rooms with fans blowing too loud. Hence, I concentrate on what people say and the volume they use when saying it. I’ve noticed that many people […]

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by Dwayne Phillips Just because something could go wrong doesn’t mean it will. Perhaps we should let well-meaning try it. Look what is possible with the new AI, robots, machines, chemicals, etc. Yes, but, I have found a way to turn the good possibilities into bad possibilities. I have devised a test that the new […]

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by Dwayne Phillips Stop. Breathe. Think. Now act in a way that leads to what is desired. Stop. Breathe. Think. Act. In that order. I think that is the definition of a wise person acting wisely. “Knee jerk reactions” are not in the definition. A long time ago (in a galaxy far, far away) a […]

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by Dwayne Phillips When spending someone else’s money, there are essential things and nice to have things. Focus on the essential. I am not naive. This topic is in the news and involves politics. That can take it from general management consulting to all sorts of hyperbole and worse. Let’s try to consider something. As […]

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by Dwayne Phillips “We have a process we use here” usually means one person declared the process and that process will disappear the day the person leaves. I have recently encountered organizations where “process is everything.” I hear boasts of, “WE do it this way all the time.” In my experience of 45 years (yes, […]

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by Dwayne Phillips This is a simple, two-word question. It is fundamental if someone is paying for my time. What is all the fuss about? In the news recently, I find that a new advisor to a new executive asked all the employees to answer the basic question that is the title of this post. […]

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by Dwayne Phillips The first rule of consulting involves how much improvement a consultant can suggest at a time. Recent news highlights this rule and the peril caused by ignoring it. There is an unwritten rule among smart consultants that you only suggest things that improve a situation by about 10%—no more. If you suggest […]

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